1. Information We Collect

We may collect the following types of personal data:

• Identity & Contact Information : Name, email address, phone number, billing/shipping address.
• Payment Information : Processed securely via encrypted payment gateways (we do not store payment details).
• Account Information : Username, password, and purchase history.
• Device & Usage Information : IP address, browser type, pages visited, and time spent on our website.
• Marketing Preferences : Subscription to newsletters and promotional materials.

2. How We Use Your Information

We collect and use your personal data for the following purposes:

• To process and fulfill orders, including payment and delivery.
• To provide customer support and address inquiries.
• To personalize your shopping experience.
• To improve website functionality, security, and user experience.
• To send promotional emails and marketing materials (with your consent).
• To comply with legal obligations and prevent fraud.

3. Data Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers : Trusted third-party vendors for payment processing, logistics, and IT support.
• Legal Compliance : When required by law, regulation, or legal proceedings.
• Business Transfers : In case of a merger, acquisition, or sale of assets.

4. International Data Transfers

If you access our services from outside India, your data may be transferred and processed in India or other countries where we operate. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) under GDPR.

5. Data Retention

We retain personal information for as long as necessary to fulfill our services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, we securely delete or anonymize data.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access & Correction : Request access to your data and correct inaccuracies.
• Deletion : Request deletion of personal data (subject to legal limitations).
• Opt-Out : Unsubscribe from marketing communications at any time.
• Restrict Processing : Limit how we use your personal data.
• Data Portability : Receive a copy of your data in a portable format.

For any data-related requests, contact us at support@kohira.com.

7. Security Measures

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors.

10. Legal Disclaimers

• Kohira Diamonds is not liable for unauthorized access to personal data due to security breaches beyond our control.
• Our website may contain third-party links; we are not responsible for their privacy practices.
• Continued use of our website signifies acceptance of this policy.

11. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes shall be resolved in the courts of Surat, Gujarat, India.

12. Contact Information

For any privacy-related concerns, contact us at:

• 1st & 2nd Floor, Plot No.22/23, GHB Gems & Jewellery Park, Opp Ichhapore Bus Stop No.2, Surat – 394510

• 502, Jai Mahal opp Metro Shoes,Bandra, Linking Rd, Khar, Khar West, Mumbai, Maharashtra 400052.
• Email : Care@kohira.com
• Phone : +91 99320 05200