At Kohira Diamonds, a brand under VK Precious Private Limited ("we," "us," "our"), we are committed to ensuring customer satisfaction. This Refund & Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are processed in compliance with Indian Consumer Protection (E-Commerce) Rules, 2020, Consumer Protection Act, 2019, and international e-commerce regulations for global sales.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- The product is unused, unworn, and in its original condition with all tags, packaging, and certificates (if applicable).
- The return request is made within 7 days from the date of delivery.
- The product is not a customized, engraved, or made-to-order item (such items are non-returnable unless defective or damaged upon arrival).
For hygiene and safety reasons, earrings and nose pins are non-returnable unless defective.
2. Refund & Return Process
To initiate a return or exchange, follow these steps:
1. Contact Us : Email us at returns@kohiradiamonds.com or call our customer support at +91 99320 05200 within 7 days of receiving your order.
2. Approval & Instructions : Our team will verify your request and provide a return authorization along with shipping instructions.
3. Pack the Product : Securely pack the item with its original packaging and documentation.
4. Return Shipment : We will arrange a free return pickup for eligible orders within India. For international returns, customers are responsible for return shipping costs unless the item is defective.
5. Inspection & Processing : Once we receive the item, it will undergo a quality check. If approved, we will process the refund or exchange.
3. Refund Policy
- Full Refund : Eligible for defective or damaged products.
- Partial Refund : If the product is returned but does not meet all conditions (e.g., missing packaging or minor usage signs), a partial refund may be issued.
- Refund Method : Refunds are processed via the original payment method within 7-10 business days after approval.
- Shipping & Handling Charges : Non-refundable unless the return is due to our error.
4. Exchange Policy
- If you wish to exchange a product, you may do so for an item of equal or greater value by paying the difference.
- Exchanges are subject to stock availability.
- The exchange process follows the same steps as returns.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized & Engraved Jewelry
- Gift Cards & Promotional Items
- Final Sale or Discounted Products
- Items damaged due to customer misuse or negligence
6. Cancellation Policy
- Orders can be canceled within 24 hours of placement for a full refund.
- Once an order is shipped, it cannot be canceled but can be returned as per our policy.
7. International Orders
- Returns for international orders are accepted, but return shipping costs, customs duties, and taxes are the customer’s responsibility unless the item is defective.
- Refunds will be processed in Indian Rupees (INR) or the original transaction currency, subject to exchange rate fluctuations.
8. Legal Disclaimers
- Kohira Diamonds is not responsible for loss or damage during return transit if items are not securely packed.
- This policy is subject to changes and updates. Please check this page regularly.
- By purchasing from us, you agree to this Refund & Return Policy.
9. Contact Information
For any return or refund inquiries, contact us at:
VK PRECIOUS PVT LTDWe appreciate your trust in Kohira Diamonds and look forward to delivering your jewelry with care and precision!
