Our products are eligible for buyback or exchange following a comprehensive inspection for authenticity, quality, and damage.

The final decision regarding return, buyback, or exchange will be made at the company's discretion and is binding.

This policy applies to all "KOHIRA consumers" purchasing KOHIRA brand diamond jewellery through:

• Company’s offline stores
• Company’s online store
• Authorised franchisee stores
• Other authorised retail partners or shops

1.   7 DAYS NO QUESTIONS ASKED EXCHANGE POLICY

• All KOHIRA consumers are eligible to exchange their jewellery for a new piece within 7 days of purchase, provided they submit proof of purchase, the warranty card, jewellery certification and packaging in its original condition.
• Exchanged products will undergo a quality check before acceptance by the company. Any items showing signs of wear and tear, alteration, resizing by non-KOHIRA jewellers, or damage will not be eligible for exchange under this policy.
• No deductions will be applied, including making charges or GST, during the 7-day exchange period.

2. LIFETIME EXCHANGE POLICY

• A Lifetime Exchange Policy is available to all KOHIRA consumers.
• Under this scheme, the Exchange Value will be termed as KEV (KOHIRA Exchange Value.)
• The KEV is calculated as follows:
  • Gold Value = 100% of the prevailing market value.
  • Diamond Value = 100% of the prevailing value of the diamond.
  • Gemstone value = 90% of the prevailing value of the gem.

• If a discount was applied during the original purchase, the equivalent amount will be deducted when calculating the KEV.
• Upon acceptance of KOHIRA jewellery for exchange, the company will provide products of equal or greater value based on the customer’s selection. No refunds will be issued henceforth.
• If the value of the new jewellery exceeds the KEV of the old jewellery, the customer must pay the difference. This policy does not cover any additional costs arising from the difference between the KEV and the new jewellery selected for exchange.
• Under this Lifetime Exchange Policy, KOHIRA jewellery must be in its original condition and accompanied by proof of purchase, including a copy of the invoice, the original jewellery certificate, and the warranty card provided at the time of purchase. Failure to meet any of these requirements will render the consumer ineligible for an exchange.
• All exchanges are subject to a quality check conducted by the company. Any alterations to the gold, such as changes in weight, karat, sizing, or design, as well as any changes or loss of diamonds in the original product, will render the item ineligible for the Lifetime Exchange.
• The KEV is calculated without including making charges and taxes.
• The company will complete the entire process, including quality checks and processing, within a maximum of 21 working days.
• This policy applies exclusively to Indian consumers only.

Our exchange policies are crafted to prioritise customer satisfaction and guarantee a positive shopping experience.

3. LIFETIME BUYBACK POLICY

• A Lifetime Buyback Policy is available to all KOHIRA consumers, allowing jewellery to be returned to any KOHIRA retailer, company showroom, or franchise showroom.
• Under this scheme, the Buyback Value will be termed as KBV (KOHIRA Buyback Value.)
• The KEV is calculated as follows:
  • Gold value = 100% of the prevailing market value.
  • Diamond value = 85% of the prevailing value of the diamond.
  • Gemstone value = 70% of the prevailing value of the gem.

• If a discount was applied during the original purchase, the equivalent amount will be deducted when calculating the KBV.
• Under this Lifetime Buyback Policy, KOHIRA jewellery must be in its original condition and accompanied by proof of purchase, which includes a copy of the invoice, the original jewellery certificate, the warranty card provided at the time of purchase, and a valid government-issued photo ID. Failure to meet these requirements will result in ineligibility for the buyback policy.
• All buybacks are subject to a quality check conducted by the company. Any alterations to the gold, such as changes in weight, karat, sizing, or design, as well as any changes or loss of diamonds from the original product, will render the item ineligible for the Lifetime Buyback.
• The KBV is calculated without including making charges and taxes.
• The company will complete the entire process, including quality checks and processing, within a maximum of 21 working days.
• All payments for the buyback value from the company will be processed only via bank transfer.
• This policy applies exclusively to Indian consumers only.

4. Contact Information

We're here to help! For any questions related to shipping, returns, exchanges, or privacy concerns, feel free to reach out:

• 1st & 2nd Floor, Plot No. M - 22/23, GHB Gems & Jewellery Park, Opp Ichhapore Bus Stop, No.2, Surat – 394510

• 502, Jai Mahal opp Metro Shoes,Bandra, Linking Rd, Khar, Khar West, Mumbai, Maharashtra 400052.
• Email : care@kohira.com
• Phone : +91 7851005200